Jake Dawson
Operations Manager
“I'm always wondering if we can I don't like mediocrity. I want to provide the best service possible. The best place to start is with me. If I want people to have a constant drive to improve and be curious, I have to lead by example.”
Driven by a strong desire to help others, Jake views every day at Metrowest as an opportunity to deliver better. As Operations Manager, he constantly asks what he can do to add to customers’ lives. This is why he keeps such a keen eye on service delivery, putting in the legwork to provide the best possible IT solutions to a business. Jake is fueled by delivering results that surpass expectations. This is what high performance looks like to him.
Jake sees himself kind of like a firefighter. When a spot fire alights he’s first on the scene to put it out. Reactively this looks like escalating a client’s concern to get it fixed quickly. Proactively it’s improving Metrowest’s efficiency and internal processes to enhance the service experience. In both instances, Jake’s motto is: never rely on a cut and paste answer.
To get results Jake believes you have to look past textbook answers. He uses creativity and curiosity to break down a core idea and explore the deeper problem. This is how you gain a deeper understanding of why something is happening. Only then can you effectively fix it, and prevent it from occurring again in the future.
This advanced problem solving attitude ultimately saves his clients money. Clients spend less time troubleshooting or stuck in limbo with downtime impacting their work. It also builds faith in Jake and the team, as it’s clear he’s willing to go the distance to resolve a concern. There’s no such thing as a job done. It must be a job well done. So in realising he plays such an active role in how Metrowest operates, he is driven to put in the time and effort to shape and mould how the company moves forward. Because he has your best interests at heart he never settles.
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