Hayden Amoruso
Help Desk Manager
"All that matters is working out how to diffuse a situation and get a client they're happy with, where at the end of the day everyone's happy.”
Getting to the heart of a problem quickly is the essence of good customer service. Hayden believes the depth of inquiry and quality of questions is what turns good into great. As Metrowest’s Help Desk Manager, he is the first point of contact for customers facing IT issues. Almost like hospital triage, Hayden prioritises each job to make sure customers experience the highest level of service. His years in IT retail coupled with a background in cybersecurity, programming and software engineering delivers comprehensive troubleshooting as he determines the best possible solution, giving you confidence that you’re on your way to a solid IT resolution.
A people person to the core, Hayden thrives on building good relationships. Because he looks after his clients on a day-to-day basis, he wants to make sure their issue doesn’t take up too much of their working day. He understands no matter how big or small your issue is, it can ultimately hold up productivity, therefore it needs to be resolved as soon as possible.
With Metrowest’s one-touch ticket system, his swift and decisive actions take care of everything behind the scenes so all you have to do is lodge a request and he handles the rest.
Because the IT landscape is always changing, Hayden’s adaptable personality is a real asset in providing effective assistance. He is driven to learn about new and updated technologies so you’re never left in the dark when software or hardware updates occur. He loves that every day is different as he deals with different people, different technologies and different challenges and that’s what keeps him coming back. He’s driven to provide solutions because at the end of the day he’s happiest when your issue is resolved. It’s about coming through for you and your business.
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