Grant Dawson
Managing Director
“I want our clients to always feel like they've been and that their issues are being heard, irrespective of what it is.”
If you ask Grant what defines a successful business, he’ll tell you it’s what goes on behind the scenes that makes the difference. As Managing Director of Metrowest, he instils an understanding of what it means to go the extra mile into all his staff because he’s there working right alongside them. Looking at Metrowest through a set of business binoculars, he oversees everything technical, financial and operational, focusing on what will contribute the most to each customer’s experience and add value to their lives. Grant attributes this strong work ethic to his formative years as a boilermaker in the Navy where he not only developed his strong leadership approach but also the skills to fix almost anything resulting in a ‘nothing is too hard’ attitude his clients often witness when complicated jobs arise.
Grant leads with a logical mind, finding accomplishment in the details. Metrowest runs smoothly because it thrives on automated processes.
That’s why creating the smallest technical process (that’s packed with power) can bring such joy to Grant. If it’s implemented and saves time in the long run, he sees it as a job well done.
Always ready to tell it like it is, Grant quickly sets plans into action to resolve the concerns at hand. His swift responses allow you to stay focused on your business, unhindered by tech issues, big or small. It’s also why he makes the time to be accessible to clients and go out of the way to work on problems that other IT support companies find too difficult. This is because he genuinely cares about your business outcomes. His decisive nature delivers results. With Grant on the case, you’ll feel heard and walk away confident Metrowest will go the distance to resolve your concern or keep your business securely protected. It’s Grant’s vision to always be an asset to your business.
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