IT Solutions and Support

THERE FOR YOU WHEN TROUBLE STRIKES

FIRE ON ALL
CYLINDERS

A top performing business operates like a well-oiled machine. To keep firing on all cylinders, regular care and maintenance is required.

IT support resolves issues causing your business pain right now and then continuously nurtures your operating systems. By performing a thorough audit on your technology and routinely actioning improvements, you have the potential to work more efficiently.

It’s a complete 360⁰ service that maintains every possible angle of your IT, no matter the existing systems you have in place. You’ll also get ongoing access to our team of experts who’ll be there for you if trouble strikes.

The beauty of a managed IT solution lies in its accessibility; there’s no ‘can we get it done this month?’ or ‘let’s wait for management to sign off.’ Fixed cost services are built to suit your forecasted budgets and open the door to easy troubleshooting and resolutions.

Testimonials

We have used Metrowest IT for over 10 years and found them helpful, organised, and responsive with all queries. They find a solution to all our problems within a reasonable time and are proactive in our maintenance program. I would recommend them to all businesses, large or small.

VIC LETIZIA

LETIZIA PALMER

We have been a customer for over 15 years, and find that Metrowest IT provides quality service and expertise for our computing and technology needs. It is rare to have a long-term relationship with such professional consistency - they are a valued service provider to our business

PAULINE MCKAY

WA BAR CHAMBERS

There is a perception that IT Consultants can not communicate without using jargon. When it comes to Metrowest IT, this has been proven wrong. I have been using Metrowest IT service since 2012, and not once they have made me feel confused or frustrated. The Team at Metrowest IT are very friendly, professional and highly knowledgeable in their field.

I would recommend their services in a heartbeat

CHARLIE PATEL

TARA UNIFORMS

Our companies have been using Metrowest IT since June 2021. We were using a mediocre IT company before Metrowest IT was recommended to us. Our systems were slow and being compromised by hackers/scammers and the like. Since swapping to Metrowest IT our systems are more secure, our backups are completed off site and we have peace of mind that no data is lost. Our system is faster than it ever has been and they are always recommending further security to ensure the integrity of our system. We have a dedicated employee from Metrowest IT book an appointment every month for on-site services and whether we require any extra works to be completed whilst on-site. We have spent extra, but it has been well worth the cost for our businesses security.

KYLIE FENN

SUPAFIT SEAT COVERS & MINETRANS PTY LTD

The Metrowest team have been a pleasure to work with. They have supported us through our daily needs, system changeovers and are solution driven. We will continue to have Metrowest assist us with all our Information Technology needs.

BARAK HISLOP

OPTIMUS

Our company has worked with Grant and the team at Metrowest IT for more than 15 years. The team really do go above and beyond the call of duty and are always supportive and happy to assist with our requirements. They know our systems, how we work and the challenges we face and are solution oriented to deliver the best outcomes for our business. We can’t imagine our business without the team from Metrowest IT and know we have a partner we can trust.

RENEE BENNETT

ENCANTA EVENT MANAGMENT

We appreciate the support and guidance the dedicated team at MetroWest IT has provided continuously for over a decade as a trusted partner to help us maintain our ICT hardware and software to successfully run and grown our business across Australia.

JEREMY HALE

WESTERN PROCESS CONTROLS

We would like to express our gratitude to the entire Metrowest IT team. From getting a new laptop or computer to any day-to-day IT requirements, including emergency response, MetrowestIT have supported all of the IT aspects of our business for more than 15 years. Our business has a complex organisational structure and a varied spectrum of IT requirements need a truly flexible and understanding company – Operating in the Services industry we understand what it means to provide a reliable service and innovative solutions. MetrowestIT has excelled at this and we would not hesitate to recommend you to any organisation.

LISA LITTLEWOOD

METROWEST GROUP

PROBLEMS
WE SOLVE:

Email access resolution
Login/network access
Disk space resolution
Internet access & troubleshooting
Cloud access resolution
Hardware/software support
Data backup/file recovery
Remote system access
Password recovery/resets
Performance checks/analysis
And more.

two males talking providing it solutions

Why choose
IT Solutions
AND SUPPORT

HUNT DOWN ISSUES
We proactively test and trial your systems to address issues and implement smoother operations.

PREVENT TROUBLE
Your systems are highly monitored to intercept problems or issues before they hit.

RUN MORE EFFICIENTLY
We audit and customise your systems to improve your IT systems and processes.

RESOLVE ISSUES FAST
Our support team is accessible and ready to help you when you need it.

CASE STUDY

SUPAFIT SEAT COVERS

OVERVIEW

Local retailer Supafit Seat Covers came to us looking for robust IT support backed by attentive service to fix ongoing technical issues they were experiencing. Our clients had engaged IT support through another local IT provider yet they felt they were receiving inadequate service. Faced with continuous unresolved server disruption, they switched to our IT support services where we investigated and swiftly fixed their concerns.

THE PROBLEM

Supafit Seat Covers were facing a myriad of productivity issues due to their consistently unreliable servers. Yet the technical problems hounding their business remained unresolved because of the current IT provider’s poor communication and the lack of action surrounding requests. They weren’t receiving updates, didn’t feel like they were being heard and felt they were being brushed off. Every response they received came with excessively long wait times and any action to answer was slow and clunky. With a potential office move on their hands, Supafit Seat Covers wanted to resolve their server troubles urgently and get their business back to peak performance. They came to Metrowest for a more thorough support service to rectify their concerns, tidy up their systems and get things working smoothly.

THE JOB SCOPE

The first part of our job was to understand and sort out their server troubles allowing Supafit Seat Covers to get back to doing what they do best. We also sought to apply a tailor-made service plan to their business so we could reliably manage their day-to-day IT needs. By working closely with our client, we aimed to design a cost-effective approach to minimise their investment. To get them up to speed we recommended only implementing vital infrastructure to begin with. Then over time, we would slowly phase out any old or outdated systems to elevate their operations.

WHAT WE DID

Our first port of call was to resolve their server worries, which currently needed to be restarted every single night. To identify the issue we enabled a memory dump, automatically dumping the system’s memory to a dedicated file any time the server experienced an unexpected shutdown or failure. This let us view the dump files to work out where the technical glitch was happening. Once we observed the issue was within the guest operating system and not their physical hardware, it was speedily addressed and resolved.

Here it was discovered the culprit doing server damage was the client’s accounting program and the outdated operating system the server ran on. This is a program with two different editions, a client version and a server version. Supafit Seat Covers had both. They also had multiple server versions which were continuously running in the background under each user indexing all files and sharing them to connected systems. Because they were all running simultaneously and had multiple instances, most of the server’s resources were getting consumed by the application. We went about uninstalling the multiple applications, removing all background services running under everyone’s account. Then we installed the correct version and updated their operating system. Instantly their systems picked up speed and productivity could be resumed.

THE OUTCOME

The issue causing Supafit Seat Covers so many server complications was identified and resolved with lightning speed. This set a baseline for our interactions with our client. After their last provider left them waiting, Metrowest got their request response time down to an average of 17 minutes, an effective solution developed within approximately 5 hours and resolved in as little as 8. Our client is thrilled with how fast we’re able to act, while our continued IT support provides reassurance there’s always someone there when needed.

CONTACT US

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