PLANNED TO PERFECTION
Your path to success
Your business can skyrocket with change. But change is a big deal. So when the time comes to implement something new such as vital infrastructure upgrades, an office move or the expansion of your service, its success depends on getting it right.
Our project consultation services determine a smooth and secure path to success. We get to the bottom of your business needs then work alongside you, trusted third party vendors and our team of experts to put a highly customised plan in place that we coordinate and deliver exactly how you envision (with zero downtime).
To realise your goals and get your project off the ground with flying colours you deserve a dedicated team of experts who can seamlessly bring everything together.
That’s where Metrowest IT comes in.
We have used Metrowest IT for over 10 years and found them helpful, organised, and responsive with all queries. They find a solution to all our problems within a reasonable time and are proactive in our maintenance program. I would recommend them to all businesses, large or small.
We have been a customer for over 15 years, and find that Metrowest IT provides quality service and expertise for our computing and technology needs. It is rare to have a long-term relationship with such professional consistency - they are a valued service provider to our business
WA BAR CHAMBERS
There is a perception that IT Consultants can not communicate without using jargon. When it comes to Metrowest IT, this has been proven wrong. I have been using Metrowest IT service since 2012, and not once they have made me feel confused or frustrated. The Team at Metrowest IT are very friendly, professional and highly knowledgeable in their field.
I would recommend their services in a heartbeat
Our companies have been using Metrowest IT since June 2021. We were using a mediocre IT company before Metrowest IT was recommended to us. Our systems were slow and being compromised by hackers/scammers and the like. Since swapping to Metrowest IT our systems are more secure, our backups are completed off site and we have peace of mind that no data is lost. Our system is faster than it ever has been and they are always recommending further security to ensure the integrity of our system. We have a dedicated employee from Metrowest IT book an appointment every month for on-site services and whether we require any extra works to be completed whilst on-site. We have spent extra, but it has been well worth the cost for our businesses security.
SUPAFIT SEAT COVERS & MINETRANS PTY LTD
The Metrowest team have been a pleasure to work with. They have supported us through our daily needs, system changeovers and are solution driven. We will continue to have Metrowest assist us with all our Information Technology needs.
Our company has worked with Grant and the team at Metrowest IT for more than 15 years. The team really do go above and beyond the call of duty and are always supportive and happy to assist with our requirements. They know our systems, how we work and the challenges we face and are solution oriented to deliver the best outcomes for our business. We can’t imagine our business without the team from Metrowest IT and know we have a partner we can trust.
ENCANTA EVENT MANAGMENT
We appreciate the support and guidance the dedicated team at MetroWest IT has provided continuously for over a decade as a trusted partner to help us maintain our ICT hardware and software to successfully run and grown our business across Australia.
WESTERN PROCESS CONTROLS
We would like to express our gratitude to the entire Metrowest IT team. From getting a new laptop or computer to any day-to-day IT requirements, including emergency response, MetrowestIT have supported all of the IT aspects of our business for more than 15 years. Our business has a complex organisational structure and a varied spectrum of IT requirements need a truly flexible and understanding company – Operating in the Services industry we understand what it means to provide a reliable service and innovative solutions. MetrowestIT has excelled at this and we would not hesitate to recommend you to any organisation.
We provide IT consulting for:
- Office relocation or expansion
- Business expansions
- Rural infrastructure projects
- Local infrastructure projects
- New business setups
- Upgrades or changes to infrastructure.
Our services include:
- Strategic planning
- Architectural planning
- Operational planning
- Implementation planning.
Why choose IT
DO IT RIGHT
We take the time to understand your problem, getting to know your business and your precise needs.
APPLY SUCCESSFUL SYSTEMS
We secure your processes and implement reliable, robust and intuitive systems.
DESIGNED TO WORK FOR YOU
Every project is unique, we custom design infrastructure to your needs.
KNOW YOU’RE SECURE
Address what your business is missing and update your processes.
We implement your project with zero downtime so your business stays running.
BEST WESTERN, THE RANGES – KARRATHA
In 2020 Best Western approached Metrowest to consult on an IT System upgrade for their serviced apartment complex in Karratha. This system upgrade would be part of a two-stage expansion addressing the shortcomings of their existing infrastructure and would lay the groundwork for more accommodation units to be added to the network in the future.
As a central hub for pilots transporting FIFO workers to site, Best Western requires advanced connectivity to keep rostered-on guests happy. Yet, outdated infrastructure delivering poor TV reception, limited wifi and internet blackspots left guests dissatisfied and struggling to connect with families as they dealt with isolation born from pandemic related quarantines and roster work. With the accommodation industry growing in Karratha, swift action was required to avoid corporate booking cancellations which could compromise up to 60% – 70% of Best Western’s total occupancy. Faced with a waning and outdated infrastructure, our client not only needed better connectivity, they needed a higher functioning IT system that could better support administration efficiency, elevate overall amenities and assist with future growth. They were after a system that intuitively worked within every facet of their business.
THE JOB SCOPE
To quote and scope the job correctly we made frequent site visits to Karratha to observe how the business functioned as a whole before the job got underway. With a full understanding of business operations, we could provide a more thorough appraisal of what their IT system required to perform robustly across the board, now and into the future. What we delivered was a high-level, forward-thinking and competitively priced solution, that removed the need to double spend on infrastructure in the future when the time comes to expand their business.
WHAT WE DID
Understanding their old technology needed to be fully replaced to get the best outcome, Best Western was keen to reuse existing elements. To minimise their investment in new infrastructure, they requested the integration of their current hotel management system and hotel phones into the backbone of the new network. Taking a fully customised approach to their design, we removed all old networking infrastructure to start building from the ground up. This allowed us to incorporate their existing systems in a more efficient way. A key feature we included in their new system is strong built-in redundancies. This feature was missing from their old infrastructure and is vital in separating the connectivity of each accommodation unit, isolating failures in the system if they arise to ensure ongoing network availability and boost fault tolerance. Our custom design made sure everything was separated, running at high 10-gig speeds, with no leak over traffic between VLANs.
Completing this job during the height of COVID-19 was one of the biggest challenges we faced. Karratha’s remoteness required us to be as prepared as possible going into our build. If we didn’t bring the right equipment or parts for the job, they were going to be faced with disconnected units and the potential loss of income from dissatisfied guests. With our client’s best interest at heart, it was vital everything was there and it was going to work. The stakes were high and there was no room for error.
A smoother, faster IT system has resulted in higher guest satisfaction and an increased occupancy rate for Best Western. With everything working smoothly guests are now content. With everything functioning properly our client’s own frustrations have now been removed. What we were able to provide them with was the most cost-efficient pathway that refused to compromise on product, design, installation and project management and increased their redundancy performance. We successfully implemented their new system with very little downtime all while reducing their spending by an impressive 20%.
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