Backup and Disaster Recovery
KEEP YOUR DATA SAFE AROUND THE CLOCK
A virtual safety net
It takes a vigilant, accessible and durable Backup and Disaster Recovery system to keep your most valuable assets secure. All businesses run the risk of human errors, technical faults and even the risk of natural disaster, so it’s vital you keep your data safe, yet accessible around the clock.
If you build a safety net into how you operate, you can retrieve anything at any time.
Files disappear? Click on a spammy link? Flash flood? In instances an emergency recovery is required, direct access to an experienced Disaster Recovery team (and knowing you have historical backups on standby) not only offers relief in a stressful situation but provides confidence you’re always looked after.
Our solutions are specifically suited to the needs of your business, and if there’s something you require from before our involvement, we will dig down deep to retrieve it.
We have used Metrowest IT for over 10 years and found them helpful, organised, and responsive with all queries. They find a solution to all our problems within a reasonable time and are proactive in our maintenance program. I would recommend them to all businesses, large or small.
We have been a customer for over 15 years, and find that Metrowest IT provides quality service and expertise for our computing and technology needs. It is rare to have a long-term relationship with such professional consistency - they are a valued service provider to our business
WA BAR CHAMBERS
There is a perception that IT Consultants can not communicate without using jargon. When it comes to Metrowest IT, this has been proven wrong. I have been using Metrowest IT service since 2012, and not once they have made me feel confused or frustrated. The Team at Metrowest IT are very friendly, professional and highly knowledgeable in their field.
I would recommend their services in a heartbeat
Our companies have been using Metrowest IT since June 2021. We were using a mediocre IT company before Metrowest IT was recommended to us. Our systems were slow and being compromised by hackers/scammers and the like. Since swapping to Metrowest IT our systems are more secure, our backups are completed off site and we have peace of mind that no data is lost. Our system is faster than it ever has been and they are always recommending further security to ensure the integrity of our system. We have a dedicated employee from Metrowest IT book an appointment every month for on-site services and whether we require any extra works to be completed whilst on-site. We have spent extra, but it has been well worth the cost for our businesses security.
SUPAFIT SEAT COVERS & MINETRANS PTY LTD
The Metrowest team have been a pleasure to work with. They have supported us through our daily needs, system changeovers and are solution driven. We will continue to have Metrowest assist us with all our Information Technology needs.
Our company has worked with Grant and the team at Metrowest IT for more than 15 years. The team really do go above and beyond the call of duty and are always supportive and happy to assist with our requirements. They know our systems, how we work and the challenges we face and are solution oriented to deliver the best outcomes for our business. We can’t imagine our business without the team from Metrowest IT and know we have a partner we can trust.
ENCANTA EVENT MANAGMENT
We appreciate the support and guidance the dedicated team at MetroWest IT has provided continuously for over a decade as a trusted partner to help us maintain our ICT hardware and software to successfully run and grown our business across Australia.
WESTERN PROCESS CONTROLS
We would like to express our gratitude to the entire Metrowest IT team. From getting a new laptop or computer to any day-to-day IT requirements, including emergency response, MetrowestIT have supported all of the IT aspects of our business for more than 15 years. Our business has a complex organisational structure and a varied spectrum of IT requirements need a truly flexible and understanding company – Operating in the Services industry we understand what it means to provide a reliable service and innovative solutions. MetrowestIT has excelled at this and we would not hesitate to recommend you to any organisation.
We provide solutions for:
- File and system backup
- File and system recovery
- Education around issues
- Disaster recovery plan suggestions.
Why choose Backup and Recovery
With the right systems in place, we will reduce the time it takes to restore your data when the need arises.
STORE YOUR DATA SECURELY
By hosting your data offsite at our secure data centres it stays safe and accessible to you.
PREVENT DATA BREACHES
Regular and updated scans keep your data safe from external threats and breaches.
EMPLOY EFFICIENT DAILY BACKUPS
Your data is backed up and encrypted, securely tested and reported on every day.
GO BACK IN TIME
Our backup systems have the potential to retrieve and restore missing, lost or deleted data from any point in your business history.
RECOVER DATA IN AN EMERGENCY
When disaster strikes our team have the tools to recover your files and systems, getting you back up and running.
WESTERN PROCESS CONTROLS
Western Process Controls, Australia’s leading provider of control valves, valve automation and pressure relief systems, are a long-standing client who required an expansion to their existing backup and recovery systems. Having expanded across the country they were fast-outgrowing their infrastructure. Their national network of offices needed to be able to connect around the clock with no downtime but their current systems were struggling, trying to keep up with their growth. We upgraded their existing backup and recovery system, minimising disruption around the instalment. We also upgraded their existing infrastructure to get them firing on all cylinders.
WPC has several locations around Australia that need to be able to connect around the clock with no downtime. Their existing infrastructure was comprised of two physical servers and two Direct Access Storage (DAS) units plugged directly into the server. Yet due to the business’s speedy expansion their servers became over-provisioned, putting the company’s data at risk if a critical incident struck. With only two units facilitating the entire WPC business operation, if one system went down multiple office locations (and their data) would fall with it, risking catastrophic consequences. We needed to increase their IT resources, servers and corresponding services across the board to keep their data safe and the company running at full speed.
THE JOB SCOPE
To begin, we gauged what upgrades were business-critical to WPC and what could be implemented later down the track. We then set a Recovery Time Objective (the maximum time of acceptable downtime) and Recovery Point Objective (the maximum amount of justifiably lost data), determined by discussing our client’s expectations and what they wanted from their infrastructure upgrade. With these targets in place, we tailored a custom plan to suit their needs.
WHAT WE DID
To increase the robustness of their system, six additional physical servers and three Storage Area Networks (SAN) were added to WPC’s infrastructure. SAN’s host multiple storage hard drives, each one accessible by various devices. Next we implemented VMware and Veeam, two different types of software to keep their data safe. VMware is a virtualisation stack and Veeam is the backup software that creates their disaster recovery plan. By using VMware and Veeam together, we create a highly available and secure virtualisation stack, allowing WPC the potential to lose three physical servers and two SAN’s (or 60% of their hardware) and still remain operational.
A live migration also ran between the old and new infrastructure via a VMware P2V converter. This moved their servers from one physical host to another, with zero downtime. Once we migrated these virtual servers onto the new hardware, our Veeam backups and replicas were set up to ensure that we had a Recovery Time Objective of less than two hours; a time specific to our client’s expectations, set up in our initial discussions.
WPC’s new backup and recovery system now produces backups and replicas, also storing offsite to account for every possible critical failure. Effectively, our solution enables up to 60% of WPC’s hardware to die, yet still remain entirely recoverable. If all their hardware fails we simply spin their Virtual Machines up in our datacenter. Because there are many moving parts and multiple copies of data available, our client will not be caught unawares.
They recently saw the positive results of these systems action with the unexpected failure of two servers. Once alerted by our systems, we stepped in to fix them swiftly and get them back up and running. Apart from a slight slowing of their systems, the organisation was left unaware of the incident thanks to the backup and recovery plan in play. With their servers working again, speed issues were immediately resolved. Upon reporting the issue, our clients were thrilled at how seamlessly it was fixed, with zero data lost.
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